FAQ

Creating your account at Planet 7 Casino is straightforward and takes just minutes. Click on the 'Sign Up' button located prominently on our homepage, and you'll be guided through a brief registration form asking you to provide basic details, including your name, address, email, and desired username. Once you've confirmed your details, your account will be instantly activated. Don't forget to take advantage of our generous welcome bonuses by entering bonus codes during your first deposits. If you encounter any issues, our friendly customer support is always ready to assist via email or phone.

Planet 7 Casino offers a spectacular welcome bonus package of up to $7,777 spread across your first eight deposits. Simply use bonus codes from 1PLANET through 8PLANET to maximize your gaming value. Additionally, new players can claim an exclusive $25 Free Chip using code 25FREECHIP, or even receive 50 Free Spins to play our thrilling slot games. Beyond these offers, we continuously update our promotions calendar with special event bonuses for holidays such as Easter, Christmas, Valentine's Day, Halloween, and St. Patrick's Day. Always check our promotions page regularly so you don't miss any fantastic opportunities!

Absolutely! Planet 7 Casino's no deposit bonus codes are completely legitimate, designed to let you explore our exciting casino offerings without risking your own money upfront. New players can use the exclusive code 25FREECHIP to claim a $25 free chip instantly upon registration—no deposit required. To redeem this code, simply enter it in the cashier section under the 'Coupons' tab after signing up. Keep in mind, our no deposit bonuses often come with specific wagering requirements and withdrawal limits clearly outlined in our bonus terms. Be sure to review these conditions to maximize your chance of cashing out your winnings.

Planet 7 Casino provides a wide selection of secure payment methods to ensure effortless transactions. You can conveniently deposit funds using Visa, MasterCard, Bitcoin, Neteller, Skrill, EcoCard, Click2Pay, Diners, JCB, MyPayLinQ, UseMyWallet, and eWalletXpress. Deposits are instantly credited, allowing you immediate access to your favorite games. Withdrawals are also straightforward, processed securely via methods like Bitcoin, Neteller, Skrill, and bank transfers. For detailed instructions and processing times, simply visit our cashier page or contact our customer support team for personalized assistance.

Yes, Planet 7 Casino is fully licensed and operates under strict gaming regulations, ensuring a safe, secure, and fair gaming environment. Our games use advanced Random Number Generator (RNG) technology from Real Time Gaming (RTG), guaranteeing impartial and transparent outcomes. Furthermore, we implement industry-leading security protocols, such as SSL encryption, to protect your personal information and financial transactions. You can enjoy peace of mind knowing your gaming experience at Planet 7 Casino is secure, reliable, and fair.

If you're experiencing trouble accessing your Planet 7 Casino account, first ensure that your username and password are entered correctly. Should you forget your password, simply use the 'Forgot Password' link provided on our login page, and we'll promptly send instructions to reset it. If problems persist, our dedicated support team is always ready to help. Contact us directly via email at help@planet7casino.com or by calling our toll-free number available for both US and international players. Our friendly representatives will promptly assist you to regain account access.

Planet 7 Casino prioritizes exceptional customer service, making it easy for you to reach our friendly and professional support team. For immediate assistance, call our toll-free number at 1-888-402-2065, available for both USA/Canada and international players. Alternatively, you can email us at help@planet7casino.com, and we'll respond swiftly to address your concerns. Our support specialists are highly trained, knowledgeable, and committed to ensuring your gaming experience remains smooth and enjoyable.

Definitely! Planet 7 Casino offers a seamless mobile gaming experience compatible with all major mobile devices, including smartphones and tablets running on iOS or Android. There's no need to download any additional software; simply visit our casino website directly from your device's browser, log into your account, and start playing your favorite slots, table games, and video poker instantly. Our mobile platform ensures reliable, fast, and secure gaming wherever you are—perfect for gaming on-the-go.

Yes! Planet 7 Casino loves celebrating holidays and special occasions with exclusive seasonal promotions for our valued players. Throughout the year, you'll find exciting bonuses and special offers tailored to events like Christmas, Halloween, Easter, Valentine's Day, and St. Patrick’s Day. These promotions often feature free spins, no deposit bonuses, exclusive tournaments, and enhanced deposit bonuses. Be sure to regularly check our promotions page and subscribe to our email newsletters so you never miss out on these festive rewards.

Currently, Planet 7 Casino supports transactions exclusively in USD (United States Dollar). While deposits made using other currencies will automatically be converted to USD based on current exchange rates, we recommend checking with your payment provider for any conversion fees that may apply. For Bitcoin transactions, your cryptocurrency will conveniently convert to USD upon deposit, making the entire process seamless and hassle-free for all players.