Support
At Planet 7 Casino, we believe that exceptional gaming experiences go hand-in-hand with reliable customer support. Our dedicated team works around the clock to ensure your gaming journey remains smooth and enjoyable.
Multiple Ways to Connect
Whenever you have questions or need assistance, our support team is ready to help through various channels:
Live Chat - Connect instantly with a support representative directly from our website. Our live chat service offers immediate assistance with response times typically under 2 minutes, making it perfect for urgent matters.
Email Support - For less time-sensitive inquiries, reach our team at help@planet7casino.com. We pride ourselves on responding to all emails within 24 hours, often much sooner.
Phone Support - Prefer speaking directly with our team? Call our dedicated support lines:
- USA/CANADA (Toll-FREE): 1-888-402-2065
- International: 1-888-402-2065
24/7 Availability
Gaming doesn't stop, and neither does our support. Our team is available 24 hours a day, 7 days a week, 365 days a year. Whether you're playing early in the morning or late at night, we're here when you need us.
Comprehensive Help Center
Before reaching out, you might find your answer in our extensive Help Center. We've compiled detailed guides and FAQs covering:
- Account management
- Deposit and withdrawal procedures
- Bonus terms and conditions
- Game rules and strategies
- Technical troubleshooting
Our self-service resources are constantly updated to address common questions, saving you time and providing immediate solutions.
Expert Assistance
Our support team consists of trained professionals who understand both the technical aspects of online gaming and the specific features of Planet 7 Casino. They can assist with:
- Creating and managing your account
- Processing deposits using various payment methods including Bitcoin, Visa, MasterCard, and Neteller
- Navigating bonus offers and promotions
- Resolving technical issues
- Providing responsible gaming resources
Your Feedback Matters
We continuously improve our services based on player feedback. After each support interaction, you'll have the opportunity to rate your experience and provide comments. This helps us maintain our high standards and address any areas where we can better serve you.
Quick Resolution Promise
We understand that support issues can interrupt your gaming experience. That's why we've implemented internal standards for resolution times:
- Simple account inquiries: Resolved within one interaction
- Payment questions: Addressed within 30 minutes
- Technical issues: Initial response within 10 minutes, with continuous updates until resolution
Multilingual Support
Our diverse team can assist players in multiple languages, ensuring clear communication regardless of where you're playing from.
When you choose Planet 7 Casino, you're never gaming alone. Our support team stands ready to enhance your experience and provide solutions whenever needed.